Care Coordinator (Bilingual - No Field Work Required!)

About the position Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month! Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and Caring for the Community through both in-person and telehealth services. NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture. Gateway to Wellness is a Health Home Care Management initiative being implemented by New York Psychotherapy & Counseling Center (NYPCC) to supplement and enhance the current behavioral health services we offer and provide throughout the NYC area.

Responsibilities

• Manage a 85+ caseload of Health Home Care clients
• Assist in developing a Comprehensive Care Plan
• Address various service needs (e.g. Housing, Benefits, medical care, transportation, education, employment, Crisis Intervention and other supportive services to enhance client's quality of life)
• Work as a member of Care Team including; Supervisor, Clinicians, verbal Psychotherapists, and Psychiatrists
• Successfully execute advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
• Contact individuals diagnosed with mental illness, substance abuse disorders and chronic medical conditions that significantly impact functioning on a monthly basis in person and by phone

Requirements

• MUST be bilingual (English/Spanish)
• Bachelor's Degree required
• Experience with RMA required
• Experience with HARP clients preferred
• Possess knowledge of various resources and services within a community to assist with overall service delivery and linking members to the services they need or want based on a client-centered service plan
• Possess excellent verbal and written communication skills to be able to provide linguistically appropriate services to their assigned caseload
• Communicate with other professionals, a network of providers and managed care organizations regarding client statuses, level of functioning and needs for additional services

Nice-to-haves

• Experience with HARP clients preferred

Benefits

• We Pay Down Student Loans
• Medical, Dental, and Vision Insurance is Paid for by NYPCC
• 100% Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan
• Continuing Education Opportunities Available
• Professional Development through NYPCC Academy
• Amazing Workplace Culture
• Medical
• Dental
• Vision
• Paid Time Off
• Salary Increases
• Bonuses
• 403b Retirement Plan
• Perkins and other loan forgiveness may also be available, in addition to our Student Loan Pay Down incentive.

Apply tot his job Apply To this Job