Social Media Community Moderator

Remote-first Full-time Now hiring

Job Description:

Work to develop strong, growing, digital communities for some of the world's most well-known brands as work becomes available

Requirements:

Previous social media moderation experience is required
Sprinklr certification, Hootsuite, and/or Sprout Social experience is also a plus
Exceptional organizational, multitasking abilities, and able to follow clear guidelines and workflows
Excellent verbal and written communication skills, experience engaging with users on behalf of the client (ability to mirror voice/tone of multiple brands)
Excellent spelling and grammar skills (a moderation & skills assessment (language assessment if applicable) will be given for final candidates)
Strong willingness to learn and think critically; a proactive approach
High energy with the capability to multitask in a dynamic, rapidly growing organization
Interact with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting efforts
Knowledge of and experience with the major social media platforms: Youtube, FB, X, Instagram, LinkedIn, etc.
Personal computer with minimum of Windows 10 and macOS 12.X
Personal internet speed requirement of a minimum of 150 mbps
Personal computer with Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)

Benefits:

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